- Installation lead time is typically 2-3 weeks from ordering product.
- Expect the crew to arrive between 8-9am on install day, unless specified.
- Expect an install date within 5 business days of ordering product.
- Expect an emailed copy of your invoice and warranty prior to install date.
- It is not customary for the salesperson to be present during install.
- Remove all window treatments (blinds, alarm systems, etc.) that may be in the way. Contact your alarm company to disconnect and reconnect.
- Clear approximately 3-4 feet (inside your home) in front of all windows being replaced.
- Move any fragile belongings (frames, vases, etc.) away from areas where the installers will be working.
- Tie or trim back any bushes or trees that may prevent installers from access.
- For material handling, the crew would like to occupy your driveway.
- The crew will need access to all windows being replaced, for the duration of the install.
- If there are any concerns such as pets or other personal matters, please discuss it with an installer upon arrival.
- It is recommended that the person we originally contracted with be present in case any questions or concerns may arise.
- Upon completion, feel free to hand the final balance owed to the Lead Installer.
INSTALLATION WAIVER AND DISCLOSURE
98% of our installs have no issues or claims.
- Minor damage may occur, like chipped paint or stucco.
- Minor glass and vinyl impurity are not considered a defect.
- The crew does not isolate the work area or cover furniture.
- The crew does not include detailed floor coverings or provide detailed cleaning of your home or your replaced windows or patio doors.
- All installations carry a 5-year warranty on any installation defects.
- If your window currently leaks, a retrofit install may not correct the problem.
- Blinds may need to be pushed out, or they may not fit back in as they were prior to install.
- If property damage occurs during installation, or the customer is not satisfied with the product or with installation services, Paul’s Windows limits its liability to 15% of invoice total to cover the damages or repairs.
- If you cancel after you issue the initial deposit check, you will be liable for product cost.
Your initial deposit check is confirmation that you have read and understood the above.
Note from the installation crew: We are always ready to help, if needed. If Pre-Installation duties are not completed prior to install day, and you would like us to help address those duties and something is to break in our hands, we hope you understand that we were just trying to help.
METHOD OF INSTALLATION
When considering retrofit installation, you may notice some imperfections. Keep in mind that we are working with an existing frame area, including walls that may not be leveled. (Reducing imperfections typically would require a new construction install method.)
Our goal is to make sure your replacement window is leveled for proper operability and is weather-proofed. There are typically 3 types of window frames we retrofit – aluminum single pane, metal crank outs, and older wood sash windows. Below are some details of what to expect.
- Replacement windows will sit on top of your existing aluminum or metal frame, reducing window space. On older metal crank-out style windows, the grinding of metal is required.
- Replacement windows are ordered smaller than your current net opening which allows us to fit the new window in with room to level. Non-expanding foam is then applied to cover gaps greater than ¼ inch.
- For interior finish, we use a 1¾ flat trim that is adhered to your new window to hide the old frame and the foam. Flat trim corners are T-crossed. A line of white chalk is then run along the flat trim and drywall.
- On wood sash windows, we only remove the top and bottom sashes and insert a new vinyl block frame window within your existing wood frame. The only wood typically removed and replaced is a quarter round along the inside of the window frame replaced. Molding is primer paint ready.
When considering retrofit applications, Paul’s Windows DOES NOT recommend altering window areas with conversions (Photo A), post removals (Photo B), or cut downs (Photo C). Doing so may damage existing paint, drywall, or stucco. All work is rough and will need a detailed finish.
If there are any concerns about the above, please address.