I apologize for a previous post.  I misunderstood the company policy.  Paul's windows – 5 stars

  Although I ended up using another company, I wanted to write a review for Paul's Windows because they were so helpful and attentive during the estimate stage and they definitely… read more deserve a solid review.
The only reason I did not use Paul's Windows was because our recently hired handyman's father-in-law just happened to be in the window business and he was introduced to us just last week. We could not pass up the “family” discount, but to clarify, Paul's Windows was so competitive that their estimate was not too far off from the “family” discount.  
I had 5 window companies quote the job (yes, a bit of an overkill) and Paul's Windows was by far the most reasonably priced company. Fabricio was attentive and available to answer my numerous questions while Ana (office personnel) provided me additional support and quotes when requested. This company has a great team and you should not hesitate to hire them.

  We replaced 15 old windows with Milgard Tuscany series in March 2022, we couldn't be happier with Paul's Windows' service and the quality of their windows.  The team was on-time… read more for the initial measurements (from Fabricio) and on the installation day. They were fast, professional, cleaned the place thoroughly when done.  They were quick to initiate replacing one of the screens that was not aligned properly, also, when we mentioned that the bathroom windows should have been privacy glass instead of clear ones, they quickly reordered the correct type and got them replaced without any issues.  Ana who was our contact in the office kept us updated with the status and schedule the entire time. We found Paul's Windows on Yelp, and were impressed with the great reviews.  We looked into a few other windows places, but decided to go with Paul's Windows, due to the comments we read on Yelp, and the responsiveness received.  We highly recommend Paul's Windows. Thank you Ana, Fabricio, and the entire team!

  Paul's Windows is great! I requested an estimate for a 3 window project, and Art stopped by the following day. He was very friendly, and I felt no pressure in… read more an decision making. On the day of the job, the crew arrived on time and were very friendly, clean & helpful. They estimated the job would be 2-3 hours, but were finished in under 2. I would highly recommend Paul's Windows.

  2 months later we are still happy with our windows.
They required a 10% deposit to order the windows. The estimated date for windows to arrive was 4 months. We… read more went with our instinct and trusted Fabricio. Thank goodness, we only waited 2 months. Fabricio was nice and professional. He gave us quotes to compare between pacific windows and Milgard. I think they are decently priced. The price difference wasn't much so we went with milgard retrofit. About $600/window. The crew of 6 came. Each guy had individual jobs. They covered the floors and cleaned after themselves.
We are satisfied with the overall outcome. I highly recommend and support this small business.

  My husband reached out to several window companies and unfortunately, there were not many who can replace/install just one window. Most companies require a minimum of three or four windows… read more but we were thankful Paul's Windows provided services to any number of windows needed.

We worked with Art through text messages and was quite responsive. Art arrange one of his guys to stop by and obtain the necessary measurements in order to know the accurate pricing and date of installation.

Unfortunately, there were times where my husband had to follow up with Art in order to know status or updates. It's possible that Art was multi-tasking or handling several things at once. However, Art was still able to respond when needed.

After getting the actual pricing, we placed an order for the window needed and unfortunately took four weeks to get it, which seems to be normal especially with all the requests they're receiving due to the unforeseen rains we've had in late 2022 and early 2023. Once the window was received, we scheduled the installation date.

Installation crew did a great job and was very clean and thorough. Their job was so clean that our other newly installed windows did not look as good.

We are happy with the results and more thankful that Paul's Windows are able to accommodate a single window replacement.

Thank you to Art for being accessible and responsive, and thank you to your installation crew.

  Fantastic crew polite professional hard workers in and out and one day very impressed I would definitely recommend this company

  Art and his team did a fantastic job with our balcony sliding door, I would highly recommend them. The entire process was easy and quick (installation within a few hours).

  OMG!!  Why dod I wait so long to get new windows done.  Oh yeah now I remember. The places that I had come out and do estimates were so overpriced… read more I could not afford it. My girlfriend asked her friends since she's a realtor who is the best and most recently priced company for windows and Paul's was the number one answer. I have them come out and give me an estimate I could not believe the price they quoted me. It takes several months for them to order the parts due to Covid and freight shipping they called me on Friday and said they'd be out on Tuesday. They showed up right on time and believe it or not they were done in less than six hours with nine windows.  The crew was awesome and they went the extra mile to make sure everything was done correctly. I highly recommend Paul's windows for any of your window needs. At least get a quote from them before you tackle the project. Can't wait to turn up my stereo to full blast and no one will hear me outside!!!

  We have been using Paul's Windows for close to 10 years. We own a 1950's era apartment window with old aluminum louvered windows, and have been gradually replacing them with… read more new dual-glazed, energy efficient windows.  Paul's Windows team has this down to a science!!! They come and measure very carefully – (after close to 55 window replacements there has never been 1 mistake), and the order is placed.  Even with supply-chain delays, the lead-time was a few weeks less than they quoted, which really helped get the vacant apartment back on the market.  
Installation is always smooth and well choreographed, and clean-up is meticulous.  Highly recommend them.

  Poor customer service. After being told someone will reach out to me by the end of the day, I had to follow up with the company at night to ask… read more what happened. After finally connecting and having them come out, I had to text and email them multiple times for a week. I was finally given a price with no other information except paperwork will be sent the same morning. After another week passed, I asked about the estimate and was told they don't service my area. Why would they even come out to my home and waste both of our times? Why give a quote? Why spend two weeks of time on this before finally sharing this information? Would not recommend based on my interaction with this company.

  The experience was great from beginning to end. Setting up the appointment to get a quote was super easy. Rob was very responsible and patient when answering my question. The… read more quote was very reasonable. I got a total of three estimates. Once it came to install, Javier and the crew were great. They stayed within the time frame and cleaned after themselves.

I just asked Rob for another quote for another project and the same experience has continued. I'd encourage you to ask for a quote and see for yourself.

  Had a truly amazing experience working with Art. He was quick to give me a quote and then was very patient walking me through all my options and the process.… read more Turned out costing less than I was expecting and the installation couldn't have been easier/quicker. Can't think of a time when someone so exceeded my expectations.

  Fantastic install crew!  5 stars to Eddie and his team for the installation this past Monday on 16 large windows

I've used Paul's windows before to replace old wooden framed windows… read more that easily popped out and they did an excellent job.  However, this installation was much more labor intensive.  We had old steel frame windows, so all 16 windows had to be cut out.  

Before they even started to remove the windows, they did so much prep work to protect both inside and outside areas where they were working.  They covered all the furniture with plastic and covered the floors with tarps.

After the install, they vacuumed the floors, meticulously cleaned all the windows and walked me through all the windows to insure I was satisfied.  

Shout out to the crew member in the attached photos below, who cut out the windows.  He, along with Eddie were always so polite, and doing so much more to insure we were happy.  

Highly recommend them!

  I had a great experience with Paul's Windows. I needed one bedroom window replaced. They got me a quote right away and told me they  charged half up front and… read more half after installation. Their prices were far more competitive than any company I contacted. The day of installation they worked very efficiently and had the job done in an hour. They even helped me move all my furniture back in place after I rearranged the room so they could work.

  We got our windows installed on Saturday. We love them. Made such a huge difference. Heat is staying in and no drafts. The windows are beautiful.  Rob is a fantastic… read more guy and his crew came in and installed the windows.  We are very satisfied with the work. Thank you for everything.

  We got our windows replaced today and we love them!
The team replaced 10 of our windows including sliding glass doors and a huge front window!
They were quick, efficient… read more and even cleaned the floors and windows by the afternoon!

Will definitely recommend them to our friends and family!

  Okay. Seriously, I am blown away by Paul's Windows.  I had a great initial experience with them. In my first review, I mentioned some pricing concerns, but that was at… read more the very height of the supply chain insanity, and they really did try their best to communicate with us, so I should have had more patience as the whole world happened to be on fire in that moment. And their team was so clean and professional, the installation went great, so smooth. This was our first major home repair, and I've worked with other companies to do other repairs since, so now I appreciate what a freaking gem Paul's Windows really is.

I just wrote an update on my initial review that mentioned some super minor concern with the caulk peeling on our windows now that it's been a while since the initial installation. I immediately got a response from the company asking to come take a look at it. This was a minor detail in a five star review update, they could have let it slide. But they didn't, they called me immediately. So, now I just needed to update my update! I'm a little older and wiser, and I know how insanely awesome that is that a company would be so responsive to their customers. I will recommend Paul's Windows to anyone and everyone… ever because it's SO evident that they really do take pride in their work, sell quality products, and are the definition of going above and beyond.

  I had a small project, I only needed one window installed in our master bathroom (a privacy sliding window). I was very surprised to find out how difficult it was… read more to get a reasonable quote. Apparently many window companies (and handymen) aren't interested in such a small job. The quotes I received were outrageously high. I seriously considered doing the job myself. But then I got a reply from Art at Paul's Windows. Art was quick and professional. He answered my questions, he scheduled a team member to come out and take measurements, and the best part was the quote was exactly what I was hoping for. I will definitely use Paul's Windows in the future for all my window needs. The way they handled my small job indicates how great they'd be with a large job. And again, the quote far outshined the competition. I highly recommend.

  This is my second review for Paul's Window but for Orange county team. I met with Paul many years ago when he came to do an estimate for my Mom's… read more house in West Los Angeles. He was super nice and his staff were all super nice too.
When we remodeled our entire condo in Irvine in 2019, even though there's a contractor there, we told them that we wanted Paul's company to change all of our16 windows.  He was not too happy about it but I trust Paul's company. We thought they only covered Los Angeles area. So glad to know that they also have a team for Orange county area.
Then in late 2020 when we moved again, we contacted Paul's Windows to replace our French doors and front door as well. Fabricio and Javier were super nice. They always listened and responded to our questions. Because of the pandemic, we had to wait longer so the installation finally took place in early 2021. Then there's a problem with our front door. The cut wasn't right but they fixed it. Next time if we need to move again, we won't hesitate to contact them again for sure.
This is a great company and look no further.